From Coffee Chat to Clear Customs: 5 Must-Ask Questions for U.S. Exporters

Lately, my friend and I met for coffee on a fine evening. Our conversation began…

Me: How is your basket business going?

Friend: Business is fantastic! My hand-woven baskets are a huge hit! I'm even getting orders from overseas.

Me: congratulations! That's fantastic news! But how are you bringing those beautiful baskets across the globe to your customers?

Friend: Paused and stammered… I still haven't figured out the international shipping side of things.

For any U.S. business owner exporting products, navigating the world of international logistics can feel overwhelming.

But worry not! This conversation sparked an excellent idea for a blog—here are the top five questions to ask when choosing a logistics company for your U.S. exports.

By asking these questions, you can ensure your baskets (or any product!) arrive at their international destinations without a hitch!

1. Where will your baskets be shipped to, and how often?

Not all logistics companies are created equal, especially in terms of international freight forwarding. Some specialize in specific regions or have expertise in navigating complex customs clearance in certain countries.

Think about your export goals.

Are you targeting a niche market of homeware stores in Europe? A Freight forwarder with experience clearing customs in the EU might be ideal. But if your baskets are in demand worldwide, you'll need a freight forwarder with a broad international network that can handle the intricacies of shipping to various countries.

2. Can your logistics partner handle your fancy baskets' international adventure?

Imagine those beautifully woven baskets with intricate details getting stacked up between heavy automobile parts. Doing so would crush and damage the baskets, causing heartbreak. To avoid such scenarios, freight forwarders will match your cargo with other shippers depending on the type of cargo.

Matching your unique cargo with a company that can handle international regulations and ensure proper handling throughout the journey is essential.

3. Speed is excellent, but what about your budget?

We all love getting things fast, but how much will you pay for international shipping? Different logistics companies offer various shipping speeds at different price points.

Think about it like this: imagine a customer in Japan falls in love with your unique, hand-woven basket and needs it for a tea ceremony next week. In that case, express delivery via air freight might be the way to go, even if it costs a bit more. But a more budget-friendly (ocean freight) option might be excellent for everyday orders.

Finding the right balance between speed and cost depends on your business model and customer expectations.

4. Can you track your baskets' international voyage?

Transparency is critical in an excellent international logistics partnership. Ask about the company's tracking system. Can you follow your baskets' journey across continents like watching a captivating travel show? Is the tracking information clear and understandable, even with customs clearances and potential layovers?

Good tracking empowers you to keep your customers informed and reduces the moments they wonder where their precious basket is on its international adventure.

5. What if something goes wrong during international shipping?

Accidents happen, even in the world of international logistics. Ask the company about its procedures for cargo insurance, handling lost, damaged, or delayed shipments and navigating customs or international travel. Do they offer clear communication, timely solutions, and expertise in dealing with customs issues?

A strong international logistics partner will have a plan B (and maybe even a C) to ensure your deliveries get back on track with minimal disruption, even if they encounter unexpected customs delays or damage to goods.

Why Choose Air7Seas?

At Air7Seas Logistics, we understand that your U.S. export business relies on dependable international shipping solutions. We offer a comprehensive suite of services tailored to your specific needs, whether you're shipping delicate baskets across continents or need to navigate complex customs clearance in particular regions.

Our team of experienced professionals can handle a wide range of cargo types, ensuring your precious baskets arrive safely and on time and quickly navigating international customs regulations.

We prioritize transparent communication and provide real-time tracking so you can stay informed every step of the way. In the unlikely event of an issue, we have a proven track record of resolving problems quickly and efficiently, ensuring your international shipments get back on track.

Ready to weave your way through international shipping with confidence?

Just like that conversation over coffee sparked this blog, finding the right international logistics partner can take the stress out of getting your beautiful baskets (or any product!) into your customers' hands worldwide.

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